User Dashboard Guide
# User Dashboard Guide
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The User Dashboard is the central hub for managing everything in your WinSparrow account — from your servers and payments to your communication with the support team. This guide explains each section in detail.
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## 🗂️ Sidebar Overview
When you enter the control panel, you will find a sidebar on the left containing:
| Section | Function |
|---|---|
| **My Services** | View and manage your active servers |
| **Billing** | Transaction history and invoices |
| **Wallet** | Your wallet balance and top-up history |
| **Bought Servers** | All servers you have purchased |
| **Marketplace Chats** | Communication via the online marketplace |
| **Partner Engine** | Partnership and referral tools |
| **Partner Deals** | Exclusive deals for partners |
| **Support** | Open and track technical support tickets |
| **Account** | Your personal account settings |
| **Become Merchant** | Join the platform as a merchant |
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## 💳 Billing Section
![Billing page with Recent Transactions table][image1]
The **Billing** section displays a complete log of all financial transactions in your account under the **Recent Transactions** table, showing:
| Column | Meaning |
|---|---|
| **Description** | Transaction description (e.g. Payment for Order #17851) |
| **Date** | Date of transaction |
| **Amount** | Amount paid |
| **Before** | Wallet balance before the transaction |
| **After** | Wallet balance after the transaction |
| **Status** | Transaction status (Completed / Pending) |
> 💡 **Tip:** If you need help regarding any invoice, click the blue **"Contact Support"** button in the top right to connect with our billing support team, available **24/7**.
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## 👛 Wallet Section
![Wallet page showing balance and transaction history][image2]
The **Wallet** section is the digital wallet associated with your account. Through it, you can:
### Available Balance:
Your current balance in US Dollars is shown in the dark card at the top.
### Deposit Funds:
Click the **"+ Deposit Funds"** button to fund your wallet using any of the available payment methods (Instapay, Vodafone Cash, Binance Pay, PayPal).
### Transaction History:
Displays all wallet movements in chronological order:
- **Green Arrow ↑** = Deposit (Wallet recharge) — Appears as a positive value like `+$16.00`
- **Red Arrow ↓** = Deduction (Subscription or service payment) — Appears as a negative value like `-$16.00`
> 💡 **Note:** The wallet is automatically charged upon subscription renewal if its balance is sufficient — otherwise, you will receive email notifications to recharge it before the subscription expires.
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## 🎫 Support Section
### Support Tickets Page:
![Empty My Support Tickets page with Create New Ticket button][image3]
The **My Support Tickets** page displays all the support tickets you have opened with our team. To open a new ticket, click **"Create New Ticket"**.
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### Open a New Support Ticket:
![Submit a Support Request page with all fields filled][image4]
The **"Submit a Support Request"** window will appear. Please fill in all fields accurately to ensure a fast response:
| Field | Instructions |
|---|---|
| **Subject** | Short and clear summary of the problem (e.g. "Server not responding to RDP connection") |
| **Department** | Choose the appropriate department from the dropdown |
| **Priority** | Choose the appropriate priority level: |
| ↳ **Low** | Non-urgent general inquiries |
| ↳ **Medium** | Problems affecting work but having temporary workarounds |
| ↳ **High** | Problems directly affecting productivity |
| ↳ **Critical** | Server completely down or data loss |
| **Description** | Explain the problem in detail: What happened? When? What error appeared? |
Click **"Submit Ticket"** and our team will respond within **24 hours** max.
> ⚡ **For Urgent Cases:** You can chat directly via the chat icon 💬 at the bottom right of the page to get immediate help.
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## 👤 Account Section (Account Settings)
![My Account page with statistics and profile information][image5]
The **My Account** page displays a complete summary of your account split into three parts:
### 1. Account Stats (At the top):
| Stat | Meaning |
|---|---|
| **Wallet Balance** | Your current wallet balance |
| **Active Subscriptions** | Number of active subscriptions (running servers) |
| **Total Orders** | Total orders you have placed |
| **Member Since** | Account creation date |
### 2. Profile Information:
You can modify:
- **Name:** Your full name
- **Email Address:** Your email address
- **WhatsApp Number:** WhatsApp number for quick communication
- **Referral Source:** How did you hear about WinSparrow
### 3. Update Password:
> ⚠️ **Important Security Warning:** It is highly recommended to change your default password immediately upon your first login — choose a strong password of at least 12 characters, including numbers, uppercase and lowercase letters, and symbols.
To change your password:
1. Enter your current password in the **Current Password** box.
2. Enter the new password in the **New Password** box.
3. Re-enter it in the **Confirm Password** box.
4. Click **"Save Changes"**.
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## ✅ Ready for the next step!
Now you know how to manage every aspect of your WinSparrow account. If you encounter any issues, our support team is always available around the clock.
👉 **[Read the next article: How to manage and configure your server](./04_server_management.md)**
[image1]: /storage/help/help_88e09044753162018b2cd97dbbe1671f.png
[image2]: /storage/help/help_d9e7ba2002aafb5d2d89ad8c9eba2776.png
[image3]: /storage/help/help_4989a4edb5264397ef5e1f8c6522f594.png
[image4]: /storage/help/help_73c6000ff1db1f861e0ddb8d9c752587.png
[image5]: /storage/help/help_59a90572fc62d98a2d5ac38a4a06106d.png